Plans & billing

What plans include, how to change, and where invoices live.

Open Settings → Plan & billing, or Plan.

What a plan governs

Your plan sets the allowances included each billing period and which capabilities are available:

• included call minutes,

• included AI minutes,

• included messages,

• how many phone numbers you can hold,

• how many team members,

• which integrations and features are available.

Current plans and prices are shown on your Plan page. That page is authoritative — it reflects your account, including anything negotiated.

Trial

The trial gives a working account with limited allowances so you can test everything end to end.

You can install and publish the widget, build and test an AI receptionist, make and receive test calls, and connect integrations.

You cannot buy or port a phone number on a trial. That requires a paid plan.

Upgrading

Upgrade from the Plan page. Changes take effect immediately — you get the new allowances at once, with the cost prorated for the remainder of your period.

Downgrading

Downgrades generally take effect at the end of the current period, so you keep what you paid for.

Before downgrading, check you are within the lower plan's limits. If you hold more numbers or seats than the new plan allows, resolve that first rather than discovering it at renewal.

Payment method

Add or change your card under Settings → Plan & billing.

Keep a valid card on file. A failed payment eventually suspends the account, which stops calls being answered — an expensive way to discover an expired card.

Invoices

Invoices are listed under Settings → Plan & billing, with downloadable copies.

To have them emailed to accounts rather than to you, set a billing contact there.

What is billed separately

Your plan covers included allowances. These are charged on top:

• phone number rental, monthly per number,

• usage beyond included allowances,

• calls and messages to destinations outside your plan's coverage,

• enrichment lookups, where enabled.

See Usage & credits.

Cancelling

Cancel from Settings → Plan & billing. You keep access until the end of the period you have paid for.

Cancelling releases your phone numbers. Once released they return to the carrier's pool and are extremely unlikely to be recoverable. If you may return, or the number is printed anywhere, port it out before cancelling rather than after.

Closing the account

Closing is separate from cancelling and deletes your data. See Security.