> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/account/plans.md).

# Plans & billing

What plans include, how to change, and where invoices live.

Open **Settings → Plan & billing**, or **Plan**.

## What a plan governs

Your plan sets the allowances included each billing period and which capabilities are available:

* included call minutes,
* included AI minutes,
* included messages,
* how many phone numbers you can hold,
* how many team members,
* which integrations and features are available.

Current plans and prices are shown on your **Plan** page. That page is authoritative — it reflects your account, including anything negotiated.

## Free plan and trial

New accounts start on the Free plan, which needs no card and doesn't include a phone number or outbound calling. The 7-day free trial of the entry paid plan needs a card and includes 15 AI minutes. See [Free plan and free trial](/account/free-plan-and-trial.md).

## Upgrading

Upgrade from the **Plan** page. Changes take effect immediately — you get the new allowances at once, with the cost prorated for the remainder of your period.

## Downgrading

Downgrades generally take effect at the end of the current period, so you keep what you paid for.

Before downgrading, check you are within the lower plan's limits. If you hold more numbers or seats than the new plan allows, resolve that first rather than discovering it at renewal.

## Payment method

Add or change your card under **Settings → Plan & billing**.

Keep a valid card on file. If a payment fails, the account becomes read-only, and after about two weeks the plan is cancelled and your numbers are released. See [Failed payments and account holds](/account/payments-and-account-holds.md).

## Invoices

Invoices are listed under **Settings → Plan & billing**, with downloadable copies.

To have them emailed to accounts rather than to you, set a billing contact there.

## What is billed separately

Your plan covers included allowances. These are charged on top:

* phone number rental, monthly per number,
* usage beyond included allowances,
* calls and messages to destinations outside your plan's coverage,
* enrichment lookups, where enabled.

See [Usage & credits](/account/usage-and-credits.md).

## Cancelling

Open **Settings → Plan & billing**, choose **Manage billing**, then **Cancel plan**. You keep access until the end of the period you've paid for. See [Cancel your plan](/account/cancel-your-plan.md).

{% hint style="warning" %}
When your plan ends, your phone numbers are released and can't be recovered. If you may come back, or the number is printed anywhere, move it to another provider before your plan ends. Email support first for the details your new provider needs.
{% endhint %}

## Deleting your account

Cancelling doesn't delete your data. To have your account deleted, see [Security](/account/security.md).