Security
Passwords, two-step sign-in, sessions and closing your account.
Open Settings → Security.
Password
Change your password here. Use a long, unique one from a password manager rather than something memorable — LimeCall holds your call recordings, customer data and the ability to spend money on calls.
Two-step sign-in
Enable a second sign-in step if it is available on your account. It is the single most effective protection against a stolen password, and takes a minute to set up.
Store your recovery codes somewhere you can reach without being signed in.
Sessions
See where your account is signed in, and sign out of sessions you do not recognise.
Sign out everywhere after:
changing your password,
losing a device,
someone leaving with shared access.
Signing out everywhere invalidates existing sessions, so anyone holding one must sign in again.
API keys
Keys are managed under Settings → API keys. Two scopes are available:
Read — list calls, leads and analytics.
Write — place calls, send messages and update records.
Grant read-only unless the integration genuinely needs to write. See API keys.
Revoke keys you no longer use, and any key created by someone who has left.
Device and SIP credentials
SIP credentials let a device place calls billed to your account. Treat them as passwords: never share them, and regenerate them if a device is lost or a person leaves. See Devices.
Who can see what
Access to recordings, transcripts and customer data follows roles. Review them periodically — access granted for a one-off task tends to stay. See Team & roles.
Personal data
LimeCall holds personal data about your customers: numbers, recordings, transcripts and enrichment results.
If you are subject to GDPR or similar rules:
have a lawful basis for recording, and disclose it — see Recording, consent & AI disclosure,
be able to honour access and erasure requests — deleting a contact removes its associated history,
cover enrichment in your privacy notice, since it obtains data from third parties,
contact support for a data processing agreement or sub-processor details.
Closing your account
Closing is different from cancelling a plan. Cancelling stops billing; closing deletes your data.
Before closing:
Port out any numbers you want to keep. Closing releases them permanently.
Export anything you need — call records, transcripts, contacts.
Disconnect integrations so they do not fail noisily elsewhere.
Closing is irreversible. Recordings, transcripts, contacts and call history are deleted and cannot be recovered.