> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/agents-usage-guide.md).

# Agents Usage Guide

- [Overview ](https://docs.limecall.com/agents-usage-guide/overview.md): There are primarily 5 ways to manage the inbound leads/calls/sms using LimeCall
- [Admin Web Dashboard](https://docs.limecall.com/agents-usage-guide/overview/admin-web-dashboard.md): Here's how to manage the inbound leads/calls/sms using LimeCall's Admin Web Dashboard
- [Managing Leads](https://docs.limecall.com/agents-usage-guide/overview/admin-web-dashboard/managing-leads.md): Here's how to manage the leads using LimeCall's Admin Web Dashboard
- [Managing Calls](https://docs.limecall.com/agents-usage-guide/overview/admin-web-dashboard/managing-calls.md): Here's how to manage the inbound calls using LimeCall's Admin Web Dashboard
- [Managing SMS](https://docs.limecall.com/agents-usage-guide/overview/admin-web-dashboard/managing-sms.md): Here's how to manage the sms using LimeCall's Admin Web Dashboard
- [Agent Dashboard](https://docs.limecall.com/agents-usage-guide/overview/agent-dashboard.md): Here's how to manage the inbound leads/calls/sms using LimeCall's Agent Dashboard
- [Managing Leads](https://docs.limecall.com/agents-usage-guide/overview/agent-dashboard/managing-leads.md): Here's how to manage the leads using LimeCall's Agent Dashboard
- [Managing Calls](https://docs.limecall.com/agents-usage-guide/overview/agent-dashboard/managing-calls.md): Here's how to manage calls using LimeCall's Agent Dashboard
- [Managing SMS](https://docs.limecall.com/agents-usage-guide/overview/agent-dashboard/managing-sms.md): Here's how to manage sms using LimeCall's Agent Dashboard
- [Andriod App](https://docs.limecall.com/agents-usage-guide/overview/andriod-app.md): Here's how to manage the inbound leads/calls/sms using LimeCall's Andriod App
- [Chrome Extension](https://docs.limecall.com/agents-usage-guide/overview/chrome-extension.md): Here's how to manage the inbound leads/calls/sms using LimeCall's Chrome Extension
- [Call Forwarding](https://docs.limecall.com/agents-usage-guide/overview/call-forwarding.md): Here's how to manage call forwarding to your phone/mobile/SIP devices
- [Send & Receive SMS](https://docs.limecall.com/agents-usage-guide/send-and-receive-sms.md): Here's a guide to send and receive SMS with LimeCall.
- [Making Calls](https://docs.limecall.com/agents-usage-guide/making-calls.md): There are primarily 4 ways to make calls with LimeCall
- [Making calls from your Admin Web Dashboard](https://docs.limecall.com/agents-usage-guide/making-calls/making-calls-from-your-admin-web-dashboard.md): Here's how to make calls through your Admin Web Dashboard
- [Making calls from your Agent Dashboard](https://docs.limecall.com/agents-usage-guide/making-calls/making-calls-from-your-agent-dashboard.md): Here's how to make calls through your Agent Dashboard
- [Making calls from your Android App](https://docs.limecall.com/agents-usage-guide/making-calls/making-calls-from-your-android-app.md): Here's how to make calls through your Android Mobile App
- [Making calls from your Chrome Extension](https://docs.limecall.com/agents-usage-guide/making-calls/making-calls-from-your-chrome-extension.md): Here's how to make calls through your Chrome Extension
- [Making A Call From The Dialer](https://docs.limecall.com/agents-usage-guide/making-calls/making-a-call-from-the-dialer.md): Here's how to make a call from the LimeCall Dialer
- [Calling a lead](https://docs.limecall.com/agents-usage-guide/making-calls/calling-a-lead.md): Here's how to make a call from the platform
- [Receiving Callbacks](https://docs.limecall.com/agents-usage-guide/receiving-callbacks.md): Here's how to manage incoming calls
- [SMS Campaigns](https://docs.limecall.com/agents-usage-guide/sms-campaigns.md): Here you will find how to activate and manage SMS Campaigns.
- [Create and manage lists](https://docs.limecall.com/agents-usage-guide/sms-campaigns/create-and-manage-lists.md): Here you will find how to create and manage lists.
- [Send bulk SMS](https://docs.limecall.com/agents-usage-guide/sms-campaigns/send-bulk-sms.md): Here you will find how to send bulk SMS and create campaigns.
- [Track campaigns](https://docs.limecall.com/agents-usage-guide/sms-campaigns/track-campaigns.md): Here you will find how to track your SMS Campaigns.
- [Virtual Numbers](https://docs.limecall.com/agents-usage-guide/virtual-numbers.md): Here you will find how to purchase and manage your virtual numbers.
- [Purchasing a virtual number from your Dashboard](https://docs.limecall.com/agents-usage-guide/virtual-numbers/purchasing-a-virtual-number-from-your-dashboard.md): How to purchase a virtual phone number directly from your Dashboard
- [Forwarding a number](https://docs.limecall.com/agents-usage-guide/virtual-numbers/forwarding-a-number.md): This step let's you configure how calls can be forwarded.
- [Forwarding to your team](https://docs.limecall.com/agents-usage-guide/virtual-numbers/forwarding-a-number/forwarding-to-your-team.md): Here's how to forward a phone number to your Teams by following the steps below.
- [Call Routing and IVR](https://docs.limecall.com/agents-usage-guide/virtual-numbers/call-routing-and-ivr.md): Here's how to set up Call Routing and IVR
- [Manage Your Virtual Number](https://docs.limecall.com/agents-usage-guide/virtual-numbers/manage-your-virtual-number.md): Here's a guide to all the features included with your virtual number and how to mange each feature and settings
- [Managing Leads](https://docs.limecall.com/agents-usage-guide/managing-leads.md): Here you will find how to manage leads with LimeCall.
- [Types of Leads](https://docs.limecall.com/agents-usage-guide/managing-leads/types-of-leads.md): An overview of the types of leads explained within your LimeCall platform
- [Lead Management](https://docs.limecall.com/agents-usage-guide/managing-leads/lead-management.md): Here you will find how to manage leads with LimeCall
- [Lead Qualification](https://docs.limecall.com/agents-usage-guide/managing-leads/lead-qualification.md): Here you will find how to qualify leads with LimeCall.
- [Manually Adding A Lead](https://docs.limecall.com/agents-usage-guide/managing-leads/manually-adding-a-lead.md): Here's how to manually add a Lead
- [Lead Pipeline](https://docs.limecall.com/agents-usage-guide/managing-leads/lead-pipeline.md)
- [Lead Filtering](https://docs.limecall.com/agents-usage-guide/managing-leads/lead-filtering.md): Here you will find how to filter and view leads with LimeCall.
- [Tags and Segments](https://docs.limecall.com/agents-usage-guide/managing-leads/tags-and-segments.md): Here you will add Tags and organize leads with LimeCall.
- [Video Tutorials](https://docs.limecall.com/agents-usage-guide/video-tutorials.md): Here's a video guide to each section within your LimeCall platform.
- [Dashboard](https://docs.limecall.com/agents-usage-guide/video-tutorials/dashboard.md): A guide to your Home Page
- [Leads](https://docs.limecall.com/agents-usage-guide/video-tutorials/leads.md): A guide to your Leads Page
- [Conversations](https://docs.limecall.com/agents-usage-guide/video-tutorials/conversations.md): A guide to your Conversations Page
- [Contacts](https://docs.limecall.com/agents-usage-guide/video-tutorials/contacts.md): A guide to your Contacts Page
- [Virtual Numbers](https://docs.limecall.com/agents-usage-guide/video-tutorials/virtual-numbers.md): A guide to your Numbers Page
- [Campaign](https://docs.limecall.com/agents-usage-guide/video-tutorials/campaign.md): A guide to your Campaign Page
- [Analytics](https://docs.limecall.com/agents-usage-guide/video-tutorials/analytics.md): A guide to your Analytics Page
- [Settings](https://docs.limecall.com/agents-usage-guide/video-tutorials/settings.md): A guide to your Settings Page
- [Widget](https://docs.limecall.com/agents-usage-guide/video-tutorials/widget.md): A guide to your Widget Page
- [Call Recording](https://docs.limecall.com/agents-usage-guide/video-tutorials/call-recording.md): Here's how to activate call recording
- [Team Collaboration](https://docs.limecall.com/agents-usage-guide/video-tutorials/team-collaboration.md): How to collaborate with users and teams
- [Call Pop](https://docs.limecall.com/agents-usage-guide/video-tutorials/call-pop.md): What is Call Pop? And how to use it.