> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/agents-usage-guide/overview/admin-web-dashboard/managing-calls.md).

# Managing Calls

{% embed url="<https://youtu.be/9OLTs8kD1sQ>" %}

**Placing a direct call**

Select the 'open dialer' icon.

<figure><img src="/files/mWOvY4ZvoO7jpIIw5cii" alt=""><figcaption></figcaption></figure>

The dialer will appear.

Enter the number you wish to call, select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.

Press the call button to begin the call.

<figure><img src="/files/nq4LsnZw8IvH2bnbIHcN" alt=""><figcaption></figcaption></figure>

**Callback**

First, we'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called directly from your virtual number.

<figure><img src="/files/KgdYQCXy0KBdWMB4FIEE" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/cX9nzXqYkHKgM6pwJTDL" alt=""><figcaption></figcaption></figure>

Enter the customers number, select the virtual number you wish to call from, and press call.

Your call will be connected within 20 seconds.

**Calling a Contact or Lead**

<figure><img src="/files/cFlMg0zRfRY7dXgSsyg7" alt=""><figcaption></figcaption></figure>

Select the 'Lead Preview' button.

Select either Call or Callback.

The dialer will appear with the lead phone number prepopulated.

Select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.

Press the call button to begin the call.

**Important Information**

Ensure you have Credit on your account to make calls.

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.limecall.com/agents-usage-guide/overview/admin-web-dashboard/managing-calls.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.