# Managing Calls
Log in to your [Agent Dashboard](https://dialer.limecall.com/)
**Placing a call.**
Select the Call icon
Enter the number you wish to call, select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.
Press the call button to begin the call.
**Callback**
Select the Callback icon.
First, we'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called directly from your virtual number.
Enter the customers number, select the virtual number you wish to call from, and press call.
Your call will be connected within 20 seconds.
**Calling a Contact or Lead**
Select either Call or Callback icons to initiate call
The dialer will appear with the lead phone number pre-populated.
Select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.
Press the call button to begin the call.
**Scheduling a Call**
Select the Schedule icon
Enter the time, date and number you wish to schedule a call with.
The scheduled call will be saved.
To view upcoming Scheduled Calls, navigate to your Homepage and select Scheduled Calls to view.
**Important Information**
Ensure you have Credit on your account to make calls.
Your account balance is displayed as shown on the dialing page.
If you need any further assistance please contact our Support Team via Live Chat or
Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)
