Managing Calls

Here's how to manage calls using LimeCall's Agent Dashboard

Placing a call.

Select the Call icon

Enter the number you wish to call, select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.

Press the call button to begin the call.

Callback

Select the Callback icon.

First, we'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called directly from your virtual number.

Enter the customers number, select the virtual number you wish to call from, and press call.

Your call will be connected within 20 seconds.

Calling a Contact or Lead

Select either Call or Callback icons to initiate call

The dialer will appear with the lead phone number pre-populated.

Select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.

Press the call button to begin the call.

Scheduling a Call

Select the Schedule icon

Enter the time, date and number you wish to schedule a call with.

The scheduled call will be saved.

To view upcoming Scheduled Calls, navigate to your Homepage and select Scheduled Calls to view.