# Managing SMS

Log in to your [Agent Dashboard](https://dialer.limecall.com/)

Select the 'Messages' button in the navigation bar.

<figure><img src="/files/IcFIjTPSzdQeThV5Bm2S" alt=""><figcaption></figcaption></figure>

View messages by individual numbers or all.

<figure><img src="/files/JbYaSxICX9xFpoPkqDex" alt=""><figcaption></figcaption></figure>

Send a new message using the SMS icon.

<figure><img src="/files/DLvATskfsXbjxHkoMhCh" alt=""><figcaption></figcaption></figure>

Message sections are:

* **Open**
* **Snoozed**&#x20;
* **Closed**

<figure><img src="/files/4S83CRI2g9JH8KoiCNyu" alt=""><figcaption></figcaption></figure>

**Preview Messages**

Use quick action buttons to change the status of the message and assign to a user / team or delete the message.

<figure><img src="/files/lJwjyRe2ED0ZgwHb3XsI" alt=""><figcaption></figcaption></figure>

**Conversation Thread**

View the conversation and reply as within a normal messaging inbox.

<figure><img src="/files/38o9yBvIXT0zpwklSXj1" alt=""><figcaption></figcaption></figure>

Selecting the 'notes' icon will change the text box colour, and you've enabled notes. Add notes to the conversation.

<figure><img src="/files/x0w8W6reMRWbulapiACg" alt=""><figcaption></figcaption></figure>

Select the 'information' icon as shown.

<figure><img src="/files/xLh0iiWpEdIYP1yDZ1wM" alt=""><figcaption></figcaption></figure>

Snooze, delete, or close the conversion.

Mark the conversation as a priority.

Assign to a user or team.

<figure><img src="/files/KzUhs4PwwsdtSOfSMgkU" alt=""><figcaption></figcaption></figure>

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.limecall.com/agents-usage-guide/overview/agent-dashboard/managing-sms.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.