Managing SMS

Here's how to manage sms using LimeCall's Agent Dashboard

Log in to your Agent Dashboard

Select the 'Messages' button in the navigation bar.

View messages by individual numbers or all.

Send a new message using the SMS icon.

Message sections are:

  • Open

  • Snoozed

  • Closed

Preview Messages

Use quick action buttons to change the status of the message and assign to a user / team or delete the message.

Conversation Thread

View the conversation and reply as within a normal messaging inbox.

Selecting the 'notes' icon will change the text box colour, and you've enabled notes. Add notes to the conversation.

Select the 'information' icon as shown.

Snooze, delete, or close the conversion.

Mark the conversation as a priority.

Assign to a user or team.

If you need any further assistance please contact our Support Team via Live Chat or

Watch our each step of our Quick Tutorial HERE

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