> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/agents-usage-guide/overview/agent-dashboard/managing-sms.md).

# Managing SMS

Log in to your [Agent Dashboard](https://dialer.limecall.com/)

Select the 'Messages' button in the navigation bar.

<figure><img src="/files/IcFIjTPSzdQeThV5Bm2S" alt=""><figcaption></figcaption></figure>

View messages by individual numbers or all.

<figure><img src="/files/JbYaSxICX9xFpoPkqDex" alt=""><figcaption></figcaption></figure>

Send a new message using the SMS icon.

<figure><img src="/files/DLvATskfsXbjxHkoMhCh" alt=""><figcaption></figcaption></figure>

Message sections are:

* **Open**
* **Snoozed**&#x20;
* **Closed**

<figure><img src="/files/4S83CRI2g9JH8KoiCNyu" alt=""><figcaption></figcaption></figure>

**Preview Messages**

Use quick action buttons to change the status of the message and assign to a user / team or delete the message.

<figure><img src="/files/lJwjyRe2ED0ZgwHb3XsI" alt=""><figcaption></figcaption></figure>

**Conversation Thread**

View the conversation and reply as within a normal messaging inbox.

<figure><img src="/files/38o9yBvIXT0zpwklSXj1" alt=""><figcaption></figcaption></figure>

Selecting the 'notes' icon will change the text box colour, and you've enabled notes. Add notes to the conversation.

<figure><img src="/files/x0w8W6reMRWbulapiACg" alt=""><figcaption></figcaption></figure>

Select the 'information' icon as shown.

<figure><img src="/files/xLh0iiWpEdIYP1yDZ1wM" alt=""><figcaption></figcaption></figure>

Snooze, delete, or close the conversion.

Mark the conversation as a priority.

Assign to a user or team.

<figure><img src="/files/KzUhs4PwwsdtSOfSMgkU" alt=""><figcaption></figcaption></figure>

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)