# Managing SMS

Log in to your [Agent Dashboard](https://dialer.limecall.com/)

Select the 'Messages' button in the navigation bar.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FLLrcciHl7kZtrlY87Z0y%2Fimage.png?alt=media&#x26;token=3766a445-1d98-4114-be6b-9d85e60dd6d7" alt=""><figcaption></figcaption></figure>

View messages by individual numbers or all.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FrbsCAD179nnNGVAqyGMj%2Fimage.png?alt=media&#x26;token=73c7ee1f-89bd-47d8-8140-d0455650e3ff" alt=""><figcaption></figcaption></figure>

Send a new message using the SMS icon.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FqLsnQ5Y5hJUDBTYGRuhJ%2Fimage.png?alt=media&#x26;token=0710d7d6-3a50-4b56-b8b2-498d8f3a27af" alt=""><figcaption></figcaption></figure>

Message sections are:

* **Open**
* **Snoozed**&#x20;
* **Closed**

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FU70HUPv2dltdstKh95m4%2Fimage.png?alt=media&#x26;token=40d1f896-a614-450f-b446-3d6632599b14" alt=""><figcaption></figcaption></figure>

**Preview Messages**

Use quick action buttons to change the status of the message and assign to a user / team or delete the message.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FJx2m2LkrUX1Bte0xUxSz%2Fimage.png?alt=media&#x26;token=b22b3cb7-19a1-41e5-8ec5-8c000ec23185" alt=""><figcaption></figcaption></figure>

**Conversation Thread**

View the conversation and reply as within a normal messaging inbox.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FykSYTiFC7c02jPoorAdo%2Fimage.png?alt=media&#x26;token=aaceb971-de2d-4248-9ccc-a0e61a0a5c44" alt=""><figcaption></figcaption></figure>

Selecting the 'notes' icon will change the text box colour, and you've enabled notes. Add notes to the conversation.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2Fmm43APXvmONse7Pkq2WV%2Fimage.png?alt=media&#x26;token=2ba1912b-04bc-4da7-a9ae-2e1c2c978b42" alt=""><figcaption></figcaption></figure>

Select the 'information' icon as shown.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FTc6VT8riMSWFH8dPuaNb%2Fimage.png?alt=media&#x26;token=6e8c47c4-f1ac-459f-996d-8d346239f550" alt=""><figcaption></figcaption></figure>

Snooze, delete, or close the conversion.

Mark the conversation as a priority.

Assign to a user or team.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FkAXAhoVXT1sMAPHELeGA%2Fimage.png?alt=media&#x26;token=e7f9f245-dce4-4543-a2b1-ad3cade94524" alt=""><figcaption></figcaption></figure>

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)