AI Receptionist
An AI voice agent that answers your calls, qualifies callers, books meetings and hands over to a human.
The AI receptionist answers your phone. It greets the caller in your business's words, answers questions from what you have taught it, works out whether the caller is worth your time, books them in, and hands over to a human when it should.
It works on phone calls, SMS, WhatsApp and email — the same assistant, the same knowledge, across every channel you switch on.
What it can do
Answer calls 24/7
No hold music, no queue.
Answer questions about your business
From the knowledge you give it.
Qualify a caller
Against criteria you define, with a score.
Book into your calendar
Real availability, not a callback promise.
Take a message
Structured, not a recording you have to listen to.
Transfer to a human
On request, on emergency, or when it is out of its depth.
Write the call up
A summary, tags and the collected fields.
Recognise a returning caller
And refer to what was discussed before.
What it will not do
It will not invent an answer it does not have — when it does not know, it says so and offers to take a message. It will not make outbound sales calls. It will not pretend to be human if asked directly.
How it is organised
The editor groups its settings the way the assistant itself is built. These docs follow the same order:
Assistant — who it is. Your assistant
Channels — where it answers. Phone calls, Text messages, WhatsApp, Emails
Instructions — what it does. Scenarios & call types, Lead qualification, Summaries & tagging, Caller memory
Voice — how it sounds. Voice & tone
Integrations — what it connects to. Transfers & escalation, Calendar & booking, Actions & webhooks
Knowledge — what it knows. Company details, Contact information, Products & services, Additional knowledge
Safety — who it will not talk to. Spam & blocking
Start here
New to it? Create your assistant walks through the first setup, and Test your assistant shows how to check it before you put it in front of customers.
Before taking live calls, read Recording, consent & AI disclosure. Several jurisdictions require you to disclose recording, AI use, or both.
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