> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/ai-receptionist/company-details.md).

# Company details

Your business name and description — the foundation of what the assistant knows.

Open **AI Receptionist → Company Details**.

This is the first of four Knowledge pages. Together they are what the assistant actually knows about you.

## Company name

The name the assistant uses. Use the name customers know you by, not your registered legal entity — "Northgate Dental", not "Northgate Dental Practice Holdings Ltd".

If you trade under more than one name, use the one matching the number the caller dialled.

## What you do

A short description of the business. This gives the assistant the context to answer questions you never explicitly anticipated.

Write it as you would explain it to a new employee on their first morning:

> We are a family dental practice in Leeds with two dentists and a hygienist. We do routine check-ups, hygiene appointments, fillings, crowns and whitening. We are not an emergency dental service, though we keep two emergency slots a day for existing patients. We take NHS and private patients; the NHS list is currently closed to new patients.

Notice how much that answers implicitly — a caller asking "do you do implants?" gets a correct no, without implants ever being mentioned.

## What you do not do

Worth stating explicitly. The most damaging assistant errors are confident yeses to things you do not offer.

List the adjacent services you are regularly asked for and do not provide, and what to say instead — ideally a referral, which turns a no into something useful.

## Where the initial content came from

If you gave your website at signup, much of this is pre-filled from a scan of your site.

Read it critically. A scraper extracts what is written on the page, including prices from an out-of-date pricing page and services you stopped offering.

## Keeping it current

This is the page that most often goes stale. When your business changes — new service, dropped service, moved premises, changed hours — this is where to update it, and the change takes effect on the next call.

{% hint style="warning" %}
Everything here is said to real customers as fact. A wrong detail is not a cosmetic problem; it is a promise you did not mean to make.
{% endhint %}

## Next

* [Contact information](/ai-receptionist/contact-information.md)
* [Products & services](/ai-receptionist/products-and-services.md)
* [Additional knowledge](/ai-receptionist/additional-knowledge.md)