> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/ai-receptionist/contact-information.md).

# Contact information

Where and when customers can reach you.

Open **AI Receptionist → Contact Information**.

## Address

Your business address. The assistant uses it to answer "where are you?", give directions and confirm whether you cover a caller's area.

Add anything a visitor genuinely needs that a map does not tell them — which entrance to use, where to park, that you are above a shop with an easily missed door.

## Opening hours

When customers can reach you.

These should match your business hours under **Settings → Business hours**. If they disagree, the assistant tells callers one thing while your routing does another — and the caller believes the assistant.

Include the exceptions people actually ask about: lunchtime closing, different Saturday hours, and what happens on public holidays.

## Phone and email

The contact details the assistant can give out. Be deliberate — a direct dial given to every caller stops being a direct dial.

## Service area

If you travel to customers, define the area you cover. Be specific: named towns, postcode prefixes, or a radius from a point.

This is a common source of wasted calls. An assistant that does not know your limits will happily book a job ninety minutes outside your area, and someone has to ring back and cancel it.

Also say what happens just outside the boundary — whether you travel for larger jobs, or refer to a partner.

## Out of hours

What the assistant should tell people when you are closed. Give it something useful:

* when you next open,
* what to do in an emergency,
* that it can take a message or book them in now.

"We're closed" alone is a wasted call. "We're closed now but I can book you in for tomorrow morning — would 9:30 work?" keeps the customer.

## Multiple locations

If you have several sites, enter each with its own address, hours and service area, and describe how the assistant should decide which one a caller needs — usually by asking where they are.

## Keeping it accurate

Wrong hours are the most commonly reported assistant error, because hours change more often than anything else here. When you change your hours, change them in both places: here and under **Settings → Business hours**.