Emails

Let the assistant draft and send email replies.

Open AI Receptionist → Emails.

What it does

The assistant can draft and send email replies on your behalf, using the same knowledge it uses on calls.

Approval mode

This is the setting that matters most here.

Let me check it before it sends — the assistant writes the reply and leaves it as a draft for a human to review, edit and send.

Send automatically — the assistant replies without review.

Start with review. Email is written, forwarded, and screenshotted in a way phone calls are not; a wrong answer in an email has a longer life than a wrong answer on a call. Move to automatic sending only once you have read enough of its drafts to trust them, and only for enquiry types where a mistake is cheap.

Never enable automatic sending for anything involving quotes, contractual commitments, medical or legal information, or complaints.

Confirm before executing

Confirm with the caller before executing makes the assistant check with the person before taking an action it cannot undo — booking, cancelling, or sending something onward.

Sender address

Emails are sent from the address configured for your account. Replies come back into your Inbox and the thread stays together.

Make sure the sending domain is properly authenticated, or your assistant's replies will land in spam. That is a DNS configuration on your domain — SPF, DKIM and DMARC — not something LimeCall can set for you.

Drafting style

The assistant writes in the tone you have configured. Email tolerates more length than speech, but the same rule applies: answer the question asked, do not pad.

If its drafts are consistently too long or too formal, adjust the tone under Voice & tone — those instructions apply to written channels too.

Escalating

Frustrated or complex emails should go to a person. Escalate frustrated callers automatically applies here as well as on calls: when the sentiment of an incoming message reads as angry, the assistant stops drafting and assigns the thread to a human.

Where emails appear

In the Inbox, threaded with everything else from that contact.