> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/ai-receptionist/products-and-services.md).

# Products & services

What you offer, and the prices the assistant may quote.

Open **AI Receptionist → Products & Services**.

## What you offer

List your services or products. For each, give a short description in the language customers use, not your internal name for it.

A caller asks for "a filling", not "a direct composite restoration". List both if it helps, but lead with theirs.

## Prices

The most sensitive thing on this page, because anything here will be quoted to a customer as fact.

Three options per item:

**A fixed price.** Only where the price genuinely is fixed. "£65 for a check-up."

**A range.** Where it varies. "Between £150 and £400 depending on the size."

**No price.** Where quoting would be misleading. Tell the assistant what to say instead — "it depends on the job, I can book a free survey".

{% hint style="warning" %}
A price the assistant states is a price your customer heard from your business. Leave it blank rather than approximate, and update it the day your prices change.
{% endhint %}

## What affects the price

If your pricing depends on variables — size, urgency, distance, materials — say so, and say which questions establish it. The assistant can then either give a properly conditioned answer or collect what is needed for a real quote.

## What you do not offer

List the adjacent things you are asked for and do not provide, with what to say instead. A referral to someone who does it turns a dead end into goodwill.

## Availability and lead times

If something has a waiting list or a lead time, record it. "Our next new-patient appointment is about three weeks out" manages expectations far better than discovering it at booking.

## Offers

Current promotions can go here, with their end date. Remember to remove them — an assistant still offering January's promotion in March is a problem.

## Keeping it current

This page and [Company details](/ai-receptionist/company-details.md) go stale fastest. Set a recurring reminder to read both, and check them whenever prices change.

## Testing

Call your assistant and ask about price for your three most commonly requested services. Then ask about something you do not do. Both answers should be right.