Products & services

What you offer, and the prices the assistant may quote.

Open AI Receptionist → Products & Services.

What you offer

List your services or products. For each, give a short description in the language customers use, not your internal name for it.

A caller asks for "a filling", not "a direct composite restoration". List both if it helps, but lead with theirs.

Prices

The most sensitive thing on this page, because anything here will be quoted to a customer as fact.

Three options per item:

A fixed price. Only where the price genuinely is fixed. "£65 for a check-up."

A range. Where it varies. "Between £150 and £400 depending on the size."

No price. Where quoting would be misleading. Tell the assistant what to say instead — "it depends on the job, I can book a free survey".

A price the assistant states is a price your customer heard from your business. Leave it blank rather than approximate, and update it the day your prices change.

What affects the price

If your pricing depends on variables — size, urgency, distance, materials — say so, and say which questions establish it. The assistant can then either give a properly conditioned answer or collect what is needed for a real quote.

What you do not offer

List the adjacent things you are asked for and do not provide, with what to say instead. A referral to someone who does it turns a dead end into goodwill.

Availability and lead times

If something has a waiting list or a lead time, record it. "Our next new-patient appointment is about three weeks out" manages expectations far better than discovering it at booking.

Offers

Current promotions can go here, with their end date. Remember to remove them — an assistant still offering January's promotion in March is a problem.

Keeping it current

This page and Company details go stale fastest. Set a recurring reminder to read both, and check them whenever prices change.

Testing

Call your assistant and ask about price for your three most commonly requested services. Then ask about something you do not do. Both answers should be right.