Channels
Choose which contact options the widget offers.
Open Widget → Channels.
The widget can offer several ways to get in touch. Turn on the ones you can actually staff.
Available channels
Call now — an immediate callback. The core of the product, and the one to keep on.
Schedule a call — the visitor picks a time. Essential outside business hours, and useful in B2B where people prefer booking to being rung immediately. Requires a connected calendar; see Google Calendar.
SMS — a text conversation. Requires a number with SMS capability, and US traffic requires carrier registration. See SMS & messaging.
WhatsApp — hands the visitor to WhatsApp. Strong in markets where WhatsApp is the default messenger; largely ignored in markets where it is not.
Email — a message form that routes to your inbox. The lowest-intent option, but the one some visitors want.
Contact form — your own fields, for structured enquiries.
Choosing which to enable
More channels is not better. Each one you offer is a promise to respond on it.
A common, well-performing configuration:
Call now — on
Schedule a call — on
Everything else — off
Then add SMS or WhatsApp only if you have someone watching those queues.
An enabled channel nobody monitors is worse than no channel. The visitor believes they have reached you and stops looking for another way.
Order
The order channels appear in matters. Put your preferred contact method first — most visitors take the first reasonable option rather than reading all of them.
Per-channel labels
Each channel's label is editable. Say what the visitor gets: "Call me in 30 seconds" is clearer than "Call".
Where each channel lands
Every channel produces a conversation in your Inbox, attached to the same contact record. A visitor who texts and later calls appears as one person with one history, not two strangers.