General settings
The widget's name, default behaviour and core options.
Open Widget → General.
Widget name
An internal label. It identifies this widget in your dashboard and in reports, and is not shown to visitors. If you run more than one widget — say one for your marketing site and one for your support portal — name them so the analytics are readable.
Default behaviour
Decide what the widget does when a visitor first interacts with it:
Open on click
The panel stays closed until the visitor clicks. Least intrusive.
Open automatically after a delay
The panel opens itself after a set number of seconds.
Open on exit intent
The panel opens when the cursor moves toward the browser chrome, suggesting the visitor is leaving.
Automatic opening raises engagement but annoys some visitors. If you use it, set a delay long enough that the visitor has read something first — 20 to 30 seconds is a common starting point, rather than 3.
Greeting text
The line shown when the panel opens. Keep it short and specific to what you do. "Want us to call you? We usually connect in under 30 seconds" performs better than "How can we help?" because it sets an expectation you then meet.
Language
Sets the language of the widget's built-in labels and prompts. Your own custom text — greeting, form labels, button text — is used exactly as you type it and is not translated.
Which number visitors see
If you display a "call us" number in the widget, choose it here. It must be a number you own in LimeCall. See Caller ID.
Saving
Changes take effect on your live site within a minute or two. You do not need to reinstall the snippet or republish your site — the widget reads its configuration at load time.
If you do not see a change, hard-reload the page (Ctrl+F5, or Cmd+Shift+R) to bypass your browser cache.