> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/callback/general.md).

# General settings

The widget's name, default behaviour and core options.

Open **Widget → General**.

## Widget name

An internal label. It identifies this widget in your dashboard and in reports, and is not shown to visitors. If you run more than one widget — say one for your marketing site and one for your support portal — name them so the analytics are readable.

## Default behaviour

Decide what the widget does when a visitor first interacts with it:

| Behaviour                        | Effect                                                                                              |
| -------------------------------- | --------------------------------------------------------------------------------------------------- |
| Open on click                    | The panel stays closed until the visitor clicks. Least intrusive.                                   |
| Open automatically after a delay | The panel opens itself after a set number of seconds.                                               |
| Open on exit intent              | The panel opens when the cursor moves toward the browser chrome, suggesting the visitor is leaving. |

Automatic opening raises engagement but annoys some visitors. If you use it, set a delay long enough that the visitor has read something first — 20 to 30 seconds is a common starting point, rather than 3.

## Greeting text

The line shown when the panel opens. Keep it short and specific to what you do. "Want us to call you? We usually connect in under 30 seconds" performs better than "How can we help?" because it sets an expectation you then meet.

## Language

Sets the language of the widget's built-in labels and prompts. Your own custom text — greeting, form labels, button text — is used exactly as you type it and is not translated.

## Which number visitors see

If you display a "call us" number in the widget, choose it here. It must be a number you own in LimeCall. See [Caller ID](/virtual-numbers/caller-id.md).

## Saving

Changes take effect on your live site within a minute or two. You do not need to reinstall the snippet or republish your site — the widget reads its configuration at load time.

If you do not see a change, hard-reload the page (Ctrl+F5, or Cmd+Shift+R) to bypass your browser cache.