Hours
Make the widget behave differently when you are open and when you are closed.
Open Widget → Hours.
The widget can offer different things depending on whether anyone is available to answer.
Where hours come from
The widget follows your Business hours, set under Settings → Business hours. Set them there once and every part of LimeCall — the widget, the AI receptionist, routing — agrees on when you are open.
Check the time zone on your business hours. Hours set in the wrong zone are the most common cause of a widget that says you are closed during your actual working day.
Open-hours behaviour
While you are open, the widget offers an immediate callback. This is the primary path and should stay enabled.
Closed-hours behaviour
Choose one:
Offer scheduling
The visitor picks a time in your next open window. Best for most businesses.
Collect a message
The visitor leaves their details and you follow up.
Hand to the AI receptionist
The AI answers straight away, whatever the hour.
Hide the widget
No contact option outside hours.
Hiding the widget is rarely the right choice — a visitor at 9pm is still a lead, and offering nothing loses them.
Handing over to the AI
If you have an AI receptionist configured, pointing your closed hours at it is the strongest option: the visitor gets an answer immediately instead of a form, and the AI can qualify them and book a meeting while you sleep.
See AI Receptionist.
Holidays and one-off closures
Add exceptions under Settings → Business hours. An exception overrides the weekly pattern for that date, so you do not have to edit your standard hours for a public holiday and remember to change them back.
Per-person availability
Individual team members set their own hours under Settings → My hours. Business hours decide whether the company is open; personal hours decide whether that person is rung.
If a call arrives during business hours but everyone's personal hours have ended, there is nobody to ring — and the call falls through to your missed-call handling. When testing out-of-hours behaviour, check both layers.
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