# What is the 'Agent answer rate'?

The agent answer rate will be displayed in the Analytics menu of your dashboard as shown in the image below:

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FlcoCecWdVZ7zcBZEmchj%2Fimage.png?alt=media&#x26;token=46a5da08-1f30-4a10-955d-9500a55979f0" alt=""><figcaption></figcaption></figure>

This figure illustrates what percentage of callbacks your users / teams were able to respond to.