Inbox, Contacts & Leads
Where conversations, people and opportunities land, whichever product created them.
Every product feeds the same three places. A widget callback, an AI-answered call and an inbound text from the same person produce one contact, one conversation history and one lead — not three strangers.
How they relate
Contact — the person. Their number, name, company and everything known about them.
Conversation — the thread. Every call and message with that contact, on one timeline, across every channel.
Lead — the opportunity. A status, a score, an owner, and what needs to happen next.
Deal — the money. Attached to a lead, with a value and a won/lost outcome.
One contact can have many conversations and, over time, several leads.
In this section
Working a conversation — the day-to-day of answering and closing
Contacts — the people, and what LimeCall knows about them
Leads & scoring — triage and qualification
Deals & pipeline — revenue tracking
Campaigns — outbound to many contacts at once
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