> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/inbox-and-leads.md).

# Inbox, Contacts & Leads

Where conversations, people and opportunities land, whichever product created them.

Every product feeds the same three places. A widget callback, an AI-answered call and an inbound text from the same person produce one contact, one conversation history and one lead — not three strangers.

## How they relate

**Contact** — the person. Their number, name, company and everything known about them.

**Conversation** — the thread. Every call and message with that contact, on one timeline, across every channel.

**Lead** — the opportunity. A status, a score, an owner, and what needs to happen next.

**Deal** — the money. Attached to a lead, with a value and a won/lost outcome.

One contact can have many conversations and, over time, several leads.

## In this section

* [Working a conversation](/inbox-and-leads/working-a-conversation.md) — the day-to-day of answering and closing
* [Contacts](/inbox-and-leads/contacts.md) — the people, and what LimeCall knows about them
* [Leads & scoring](/inbox-and-leads/leads-and-scoring.md) — triage and qualification
* [Deals & pipeline](/inbox-and-leads/deals-and-pipeline.md) — revenue tracking
* [Campaigns](/inbox-and-leads/campaigns.md) — outbound to many contacts at once