Contacts

The people who contact you, and what LimeCall knows about them.

Open Contacts.

A contact is a person. Every call, message and form submission attaches to one, so history follows the person rather than the channel.

How contacts are created

Automatically, whenever someone new contacts you — a call to one of your numbers, an inbound message, or a widget submission. Matching is on phone number.

You can also add them manually, or import a list.

What is stored

Name, phone, email, company, plus fields collected by your widget or assistant.

LimeCall also records behavioural detail: first seen, last seen, last call, which channels they use, and the campaign or source that brought them in.

Enrichment

Optional lookups fill in what the caller did not tell you — name, company, line type, carrier, and rough location.

Line type is the most immediately useful. Knowing a number is a mobile, a landline or a VoIP number tells you whether texting will work and is a reasonable spam signal.

Enable providers under Settings → Enrichment. Enrichment is an add-on with its own costs — see Usage & credits.

Enrichment is a lookup against third-party data, so it is neither complete nor always current. Treat it as a hint, not a fact — and check whether your privacy notice covers it.

Caller memory

Enrichment and history are what let the AI receptionist recognise a returning caller. See Caller memory.

Importing

Import contacts from CSV. Match your columns to LimeCall's fields during the import.

Before importing:

• Normalise phone numbers to international format where you can. It substantially improves matching.
• Deduplicate first — cleaning a list before import is far easier than merging afterwards.
• Check your legal basis for the data, particularly if you intend to message them.

Duplicates

Contacts are matched on phone number, so the same person contacting from two different numbers creates two records. Merge them to keep one history.

Blocking

Block a contact from their record. Blocked contacts do not reach your AI receptionist. See Spam & blocking.

Contacts and leads

A contact is a person; a lead is an opportunity. The same contact can generate several leads over time — someone who enquired last year and again this year is one contact with two leads.

See Leads & scoring.

Syncing to your CRM

Where a CRM is connected, contacts sync to it. See Integrations.

Deleting

You can delete a contact and its associated data. If you are subject to GDPR or similar, this is how you honour an erasure request — note it also removes the call history and recordings attached to that person.