For the complete documentation index, see llms.txt. This page is also available as Markdown.

Google Calendar

Let your assistant book real appointments into your calendar.

Connect

  1. Open Settings β†’ Scheduling, or Settings β†’ Integrations.

  2. Choose Google Calendar and Connect.

  3. Sign in and grant calendar access.

  4. Choose which calendar to use.

What it enables

Real availability. The AI receptionist and the widget's scheduling option read your free/busy, so offered times are times you are actually free.

Booking during the call. The assistant books the appointment while the caller is on the phone, instead of promising someone will ring back to arrange it.

Two-way awareness. An event added directly in Google Calendar blocks that time in LimeCall immediately, so you cannot be double-booked by something you put in yourself.

Which calendar

If you keep separate work and personal calendars, connect the one holding your actual commitments.

Connecting only a work calendar means a personal appointment in another calendar is invisible, and the assistant will book over it.

You can connect a calendar for availability while creating bookings in a different one β€” useful where a shared team calendar holds the bookings but each person's own calendar determines when they are free.

Booking rules

Set duration, buffers, notice period and how far ahead people can book under Calendar & booking.

Event details

Set what appears on the event β€” the caller's name and number, what they are booking, and the fields collected during the call. Putting the phone number in the title is a small thing that saves opening the event when you need to ring ahead.

Time zones

Check your calendar's time zone matches your LimeCall account's.

A mismatch produces bookings at the right clock time in the wrong zone, which is not obvious until a customer arrives an hour early. This is the most common problem with calendar integrations.

Multiple team members

Where bookings go to individuals, each person connects their own calendar. Availability is then per-person, and the assistant can offer whoever is free.

Cancellations and changes

Bookings cancelled or moved in LimeCall update the calendar event, and the assistant can reschedule on request. Changes made directly in Google Calendar update availability but do not notify the customer β€” if you move an appointment yourself, tell them.

Verifying

Book a test appointment through your assistant. Check it appears in the right calendar, at the right time in the right zone, with the details you configured. Then cancel it and confirm the slot frees up.