> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/integrations/slack.md).

# Slack

Get LimeCall notifications in a Slack channel.

## Connect

1. Open **Settings → Integrations**.
2. Choose **Slack** and **Connect**.
3. Authorise LimeCall in your Slack workspace.
4. Choose the channel notifications should post to.

## What you can be notified about

* A missed call.
* A new callback request.
* A high-scoring lead.
* A new inbound message.
* A voicemail left.
* AI usage approaching its limit.

## Choose a channel deliberately

Post to a channel the right people actually read. A dedicated channel like `#limecall-leads` works better than a busy general channel where notifications scroll away in minutes.

If your team is large, separate channels by purpose — missed calls to the team who can call back, usage alerts to whoever owns billing.

## Do not notify on everything

This is the most common mistake. A channel that fires on every inbound call becomes noise within a day, and then gets muted — at which point the alerts you actually needed are also unread.

Notify on the things requiring a human decision:

* missed calls, because someone should call back,
* high-scoring leads, because speed matters,
* usage alerts, because running out is expensive.

Ordinary answered calls do not need a Slack message. They are in the dashboard.

## Acting from Slack

Notifications link back to the conversation or lead in LimeCall, so someone can pick it up in one click.

## Missed calls are the highest-value alert

If you configure only one thing here, make it missed calls.

A missed call is a person who wanted to speak to you and could not. Getting it in front of a human within minutes — while they are still thinking about the problem — converts dramatically better than a callback the next morning.

## Usage alerts

Route AI minute and credit alerts to Slack as well as email. Running out of AI minutes silently stops your receptionist answering — see [AI minutes & usage](/ai-receptionist/ai-minutes-and-usage.md).

## Disconnecting

Disconnecting stops all notifications to the workspace. If alerts stop unexpectedly, check whether the authorising user has left or the app was removed from the workspace.