Glossary

LimeCall-specific terms, defined.

Terms that mean something specific inside LimeCall.

Agent — a human user of your LimeCall account who takes calls. Not to be confused with the AI agent.

AI minutes — the metered unit for time your AI receptionist spends on calls. Tracked separately from ordinary call minutes and shown under Settings → Usage & credits.

AI receptionist — the AI voice agent that answers calls on your behalf. Sometimes shortened to "assistant" in the dashboard.

Assistant — the configured AI receptionist: its name, voice, knowledge, scenarios and rules.

Callback — a call initiated by LimeCall rather than dialled by the visitor. LimeCall dials the visitor, then bridges them to your AI receptionist, a team member or a team.

Call type — a named category of call your assistant recognises, each with its own behaviour and the fields it should collect. For example "Book an appointment" or "Emergency".

Caller memory — the assistant recognising someone who has called before, and referring to that earlier conversation.

Caller ID — the number displayed to the person you are calling. Separately configurable for callbacks and for ordinary outbound calls.

Conversation — a thread in the Inbox grouping calls and messages with one contact.

Credits — prepaid balance consumed by usage that sits outside your plan allowance, such as AI overage.

Deal — a revenue opportunity attached to a lead, with a value, an expected close date, and a won/lost outcome.

Display rules — the conditions deciding which pages of your site show the widget.

Enrichment — optional lookups that fill in a caller's name, company, line type or location from third-party data.

Lead — a person who has contacted you, with a status, a score and an owner. Created automatically from calls, messages and widget submissions.

Lead score — a grade the AI assigns based on the qualifying criteria you define.

Porting — moving a phone number you already own from another provider to LimeCall.

Scenario — the instructions telling your assistant what to say and do on a call.

Snooze — hiding a lead or conversation until a chosen time.

Toll-free number — a number the caller is not charged for, such as US 800 numbers. Subject to its own verification rules.

Transfer — handing a live call from the AI to a human.

Widget — the embeddable component on your website offering call, message and booking options.

10DLC — the US registration scheme for application-to-person texting from ordinary local numbers. Required before you can text US recipients. See US carrier registration (10DLC).