Quick start: AI Receptionist
Get an AI voice agent answering your calls in about fifteen minutes.
Goal: a caller dials your number, an AI answers in your business's voice, handles the enquiry and writes it up.
Time: about 15 minutes.
1. Create the assistant
Open AI Receptionist. If you have no agent yet, choose Create agent.
You are asked for your business type. Pick the closest match — home services, dental/medical, legal, real estate, or auto/dealership — and LimeCall pre-writes the scenarios and qualifying questions for that industry. You can change every word later.
2. Check what it knows
Open the Knowledge group in the left-hand menu and work down it:
Company Details — your business name and description.
Contact Information — where you are, and when customers can reach you.
Products & Services — what you sell, and the prices it is allowed to quote.
Additional Knowledge — FAQs, policies and files it can draw on.
If your website was scanned at signup, much of this is already filled in. Read it anyway — this is what the AI will tell your customers.
Anything wrong here becomes something the AI says to a real caller with total confidence. Check prices and opening hours before you go live.
3. Set the voice and opening line
Open Your Assistant and set the assistant's name, its language, and the opening message — what the caller hears first.
Open Voice & Tone to pick a voice (Olivia, Sophie, Alex, Ethan, Freya or Oscar) and how quickly it replies. Balanced suits most businesses; Patient is better if your callers are older or tend to pause mid-sentence.
4. Decide what it should do
Open Scenarios. This is what the assistant actually does on a call — answer questions and take a message, take booking or order details, book into your calendar, or transfer the call.
Open Transfers & Escalation and set a number for calls the AI should hand over, plus what it says before connecting.
5. Test it
Open Test your agent and start a test call from your browser. Talk to it the way a real customer would, including the awkward questions.
Listen for: wrong prices, invented services, opening hours that do not match reality, and whether the transfer works.
6. Point a number at it
Open Phone Numbers. For any number you own, set Who answers your calls to your AI receptionist.
No number yet? See Quick start: Virtual number.
Next steps
Teach it what a good lead looks like: Lead qualification
Let it book meetings: Calendar & booking
Send call data onward: Actions & webhooks
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