Quick start: Callback widget
Get a working call button on your website in about ten minutes.
Goal: a visitor on your site clicks a button, enters their number, and your phone rings within seconds.
Time: about 10 minutes.
1. Set where calls should ring
Open Settings → My calls and set how calls reach you. Choose Ring in browser if you will answer at your desk, or add a phone number to ring instead.
Add your teammates under Settings → Team if calls should ring more than one person.
2. Set your hours
Open Settings → Business hours and set the hours you are open. The widget uses these to decide whether to offer an immediate call or a scheduled one.
3. Configure the widget
Open Widget. The settings are grouped in tabs:
General — the name shown to visitors and the default behaviour.
Appearance — colour, position, button style and text.
Channels — which options appear: call now, schedule a call, SMS, WhatsApp, email, contact form.
You can leave everything else at its defaults for now.
4. Install it on your site
Go to the Embed tab and copy the snippet. Paste it immediately before the closing </body> tag on every page where the widget should appear.
If you use WordPress, Google Tag Manager or another platform, follow the matching guide:
5. Test it
Open your site in a private/incognito window. The widget should appear within a couple of seconds.
Click it, enter a phone number you can answer, and request a call. That number rings within seconds — answer it, and you are connected to whatever the widget routes to, which is your AI receptionist unless you changed it.
If both legs connect, you are done. The call, its recording and a new lead all appear under Inbox and Leads.
If the widget does not appear
Work through The widget is not showing. The usual causes are the snippet being placed on only one page, a caching plugin serving an old copy of the page, or a display rule restricting which URLs show it.
Next steps
Brand it: Appearance
Control where it appears: Display rules
Capture more detail before the call: Lead capture
Was this helpful?