Quick start: Virtual number

Buy a business number and route it to your team in about ten minutes.

Goal: a working business number that rings the right person.

Time: about 10 minutes, plus verification time in regulated countries.

1. Open the number catalogue

Open Phone Numbers → Buy a number. Choose the country, then filter by area code, or by whether you want a local or toll-free number.

Each result shows its capabilities — voice, SMS, MMS — and its monthly price. Not every number does everything; if you intend to text from it, check SMS is listed before you buy.

Numbers require a paid plan. If you are on a trial, the catalogue is visible but purchase is disabled until you upgrade.

2. Buy it

Select the number and confirm. It is attached to your account immediately and is billed monthly from that date.

Some countries require an address or identity document before a number can be issued. If so, you will be sent to Addresses and Verification to supply them — see Addresses & verification. Approval usually takes a few business days.

3. Decide who answers it

On the number's row, set Who answers your calls. The options are:

Destination	What happens
Team member	Rings one person.
Team	Rings a group, in the order that group is configured to use.
Forward to a number	Rings an external number, such as a mobile or an existing landline.
Voicemail	Goes straight to a recorded greeting.
AI receptionist	Your AI answers, around the clock.

You can also set a different destination for When busy — useful for sending overflow to the AI while your team handles what they can.

4. Set the caller ID

Open the Caller ID tab and choose what recipients see when you call out. You can set a default for the account and override it per number.

To display a number you own outside LimeCall, verify it first — the same tab walks you through it.

5. Test it

Call the number from your mobile. Confirm it rings the destination you configured, and that hanging up produces a call record under Calls.

Then call it again and let it go unanswered, to check voicemail or the busy destination behaves as you expect.

Next steps

• Text from the number: SMS & messaging
• Texting US numbers requires registration: US carrier registration (10DLC)
• Move an existing number to LimeCall: Bring your number (porting)
• Take calls on a desk phone or softphone: Devices