> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/troubleshooting.md).

# Troubleshooting

Fixes for the problems that come up most.

Start with the symptom.

| Symptom                                            | Page                                                                         |
| -------------------------------------------------- | ---------------------------------------------------------------------------- |
| The widget is not on my site                       | [The widget is not showing](/troubleshooting/widget-not-showing.md)          |
| Calls ring but do not connect, or audio is one-way | [Calls are not connecting](/troubleshooting/calls-not-connecting.md)         |
| My AI receptionist is not answering                | [The AI receptionist is not answering](/troubleshooting/ai-not-answering.md) |
| Texts are not being delivered                      | [Texts are not being delivered](/troubleshooting/sms-not-sending.md)         |
| I cannot sign in                                   | [I cannot sign in](/troubleshooting/signing-in.md)                           |

## Before you start

Two things solve a surprising share of problems:

**Test in a private/incognito window.** This eliminates cached pages, stale sessions and browser extensions in one step.

**Check the obvious state.** Is the plan active? Is there credit left? Are you inside business hours? Are your personal hours current? Most "it stopped working" reports resolve to one of these.

## Getting help

If you contact support, include:

* what you expected and what happened,
* when it started,
* a specific example — the call ID, the number dialled, the exact time,
* what you have already tried.

A call ID and a timestamp turn a multi-day exchange into a single reply.