Troubleshooting
Fixes for the problems that come up most.
Start with the symptom.
The widget is not on my site
Calls ring but do not connect, or audio is one-way
My AI receptionist is not answering
Texts are not being delivered
I cannot sign in
Before you start
Two things solve a surprising share of problems:
Test in a private/incognito window. This eliminates cached pages, stale sessions and browser extensions in one step.
Check the obvious state. Is the plan active? Is there credit left? Are you inside business hours? Are your personal hours current? Most "it stopped working" reports resolve to one of these.
Getting help
If you contact support, include:
what you expected and what happened,
when it started,
a specific example — the call ID, the number dialled, the exact time,
what you have already tried.
A call ID and a timestamp turn a multi-day exchange into a single reply.