Calls are not connecting
Ringing but not answering, one-way audio and poor quality.
Nobody's phone rings
Check the destination. Open Phone Numbers and confirm Who answers your calls points where you expect. See Call forwarding & routing.
Check both availability layers. Business hours decide whether the company is open; personal hours decide whether an individual is rung. A call inside business hours when everyone is outside their own hours has nobody to ring. Check Settings → Business hours and Settings → My hours.
Check the device. The member's chosen device must actually be reachable — the dashboard open for browser calling, a valid number for forwarding, a registered handset for SIP. See Devices.
Check there is a fallback. A number with no fallback drops calls silently when the destination does not answer.
The browser does not ring
Microphone permission. The most common cause. Click the padlock in the address bar and confirm microphone access is allowed for app.limecall.com.
The dashboard must be open. Browser calling needs an open tab.
Try another browser. A current Chrome or Edge is the safest test.
Check notification permission if you rely on the visual alert.
One-way audio
Almost always a microphone or network problem on one side.
Check microphone permission, and that the right input device is selected in your operating system.
Test with a wired headset — Bluetooth devices frequently connect as an output-only profile.
Try a wired network connection rather than wi-fi.
Check a corporate firewall or VPN is not blocking the media path; this is common on locked-down office networks.
Poor audio quality
Use a wired headset. Laptop speakers with an open microphone cause echo.
Prefer wired networking to wi-fi for browser calling.
Close bandwidth-heavy applications — video calls, large uploads.
If quality is poor in the browser but fine on a forwarded mobile, the problem is local, not the platform.
Outbound calls fail
Verify your phone number if you have not — outbound is disabled until verification completes. See Create your account.
Check credit and allowances. Outbound is restricted when you run out. See Usage & credits.
Check country permissions. Calling to some countries is restricted by default. If calls to one country fail while others work, this is why — contact support to enable it.
Check the caller ID. An unverified caller ID can cause rejection at the carrier. See Caller ID.
Callers reach voicemail immediately
The destination is not accepting the call — a device not registered, or personal hours that have ended. Check both, then test by calling the number directly.
Getting help
Include the call ID from Calls, the exact time with time zone, the numbers involved, and which side had the problem.