> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/troubleshooting/signing-in.md).

# I cannot sign in

Passwords, lockouts and account access.

## Reset your password

1. Go to [app.limecall.com](https://app.limecall.com).
2. Choose **Forgot password**.
3. Enter the email address on your account.
4. Follow the link sent to you.

The link expires. If it has, request a fresh one rather than reusing the old email.

## The reset email has not arrived

* Wait a couple of minutes.
* Check spam and junk.
* Check you used the right address — the one you registered with, which may not be the one you use daily.
* If your company filters mail, ask IT to allow mail from LimeCall.

## You signed up with Google

If you registered with Google, use **Sign in with Google** rather than a password. There is no password on the account unless you set one.

If you are unsure which you used, try Google first.

## Your email address changed

If you no longer have access to the registered address, you cannot reset the password yourself. Ask an Owner or Admin on your account to update your email, or contact support — expect to verify your identity.

## Two-step sign-in problems

**Lost your device** — use a recovery code.

**Lost your recovery codes too** — contact support. Expect identity verification, and expect it to take time. This is deliberate.

## Your account is locked

Repeated failed attempts temporarily lock sign-in. Wait and try again, using a password reset rather than more guesses.

## You can sign in but see nothing

**Your access may have been changed.** A Viewer sees far less than an Admin. Ask an Owner to check your role. See [Team & roles](/account/team-and-roles.md).

**Your account may be suspended** for a failed payment. An Owner should check **Settings → Plan & billing**. See [Plans & billing](/account/plans.md).

**Check you are in the right account** if you belong to more than one.

## Sessions keep ending

**Someone signed out everywhere** — after a password change or a security action, all sessions are invalidated and everyone must sign in again.

**Your browser is clearing cookies** — check privacy settings and extensions.

## Signing out everywhere yourself

Open **Settings → Security** to see active sessions and sign out of any you do not recognise. Do this immediately if you suspect your password is known. See [Security](/account/security.md).