The widget is not showing

Work through this in order.

Work through these in order — they are arranged by how often they are the cause.

1. Test in a private window

Open your site in a private/incognito window.

A normal window may serve a cached page, or remember that you dismissed the widget earlier. This alone resolves a large share of reports.

2. Wait a few seconds

The widget loads after your page content, deliberately, so it does not delay your page. Give it two or three seconds.

3. Confirm the snippet is on the page

View the page source and search for limecall.

Not there — the snippet is not installed on this page. This is the most common cause: it was added to the homepage only, rather than to a shared template. See Install with JavaScript.

There — continue.

4. Clear every cache

Caching is the second most common cause. Purge all of them:

• your caching plugin (WP Rocket, W3 Total Cache, LiteSpeed, WP Super Cache),
• your host's server-side cache,
• Cloudflare or any other CDN.

Then retest in a private window.

5. Check display rules

Open Widget → Display rules. A rule may be excluding this page.

Remember rules are evaluated in order and the first match wins — an early broad rule can override a later specific one. Also check the device rules, if you are testing on mobile. See Display rules.

6. Check business hours

If the widget is configured to hide outside business hours, it will be absent when you are closed.

Check the time zone on your business hours — hours set in the wrong zone are a frequent cause of a widget missing during the actual working day. See Hours.

7. Open the browser console

Press F12 and look at the Console tab.

Content Security Policy errors — your CSP is blocking the script. Allow the widget origins; see Install with JavaScript.

404 on the widget script — the snippet is malformed. Recopy it from Widget → Embed.

Blocked by client — an ad blocker or privacy extension is blocking it. Test with extensions disabled. Some visitors will block it too; that is unavoidable.

No errors at all — the script is probably not on the page. Return to step 3.

8. Check optimisation plugins

Plugins that combine, defer or minify JavaScript frequently break third-party widgets. Add limecall to the exclusion list. See Install on WordPress.

9. If you used Google Tag Manager

Confirm you clicked Submit and Publish. Changes visible in GTM Preview are not live until published — a very common oversight. See Install with Google Tag Manager.

Still nothing

Contact support with the page URL, the browser and device, a screenshot of the console, and confirmation of the steps above.