# For Business Texting

### **What is Business texting automation?**

Send and receive messages on the channels your customers love. LimeCall's business texting service lets you reach customers on SMS and the most popular messaging apps.

Message with visitors on your website and continue the conversation over texting.

### Powerful Features unlike no other platform <a href="#h-why-should-you-use-callbacks" id="h-why-should-you-use-callbacks"></a>

Great customer relationships start with a productive team. See all your customers’ messages in one view, collaborate efficiently, and improve response times.

* Keep conversations moving and organized. Route and assign messages to the right team member. Tag conversations to easily find them later.
* View all conversations in a single thread, just like texting on your phone, to engage customers effectively.
* Automate responses to common questions to save time. Program auto-responses based on time of day to set customer expectations during and after hours.
* See crucial customer information right alongside your conversations. LimeCall keeps their data up-to-date so you’re always sending informed messages.
* LimeCall works seamlessly with the enterprise tools you rely on. Use data from CRM or other enterprise systems to target customers and personalize conversations at scale.

Sending an SMS from your LimeCall platform couldn't be easier!

Go to [Platform > Leads](https://platform.limecall.com/manageleads)

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2F6Va7fQ2Tk5t8WXiktafX%2Fimage.png?alt=media&#x26;token=32ab86a1-89f0-4d95-ab4a-02f0d7940d28" alt=""><figcaption></figcaption></figure>

Select the 'Send SMS & MMS' icon located in the top right of your screen.

The SMS window will open.

If you use multiple numbers, you can select which number you want to place a call with by selecting the relevant number from the 'From' drop down list.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2Fcw6kcH0VmVayrlYSNUfE%2Fimage.png?alt=media&#x26;token=6dc890a7-85c0-4bfb-9c3d-8a64044423b9" alt=""><figcaption></figcaption></figure>

Enter the number you are sending the message to.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FbuwlQuSWyC1DCxfZOrke%2Fimage.png?alt=media&#x26;token=dbec4540-649c-41f7-b844-3e33c7684030" alt=""><figcaption></figcaption></figure>

Compose the message.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FSObLMmkL0sAiZHRHTwRi%2Fimage.png?alt=media&#x26;token=d7727af0-30cb-4d12-9bc8-4c0b5c753383" alt=""><figcaption></figcaption></figure>

You can schedule the message to send or send instantly.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FmvYa92OWYkEvJBx0z7zf%2Fimage.png?alt=media&#x26;token=f3239cfc-2a96-468c-ab1b-aea4f7eb41be" alt=""><figcaption></figcaption></figure>

**You've now sent an SMS!**

To send an SMS to an existing lead or contact.

Locate the contact in the [Leads](https://platform.limecall.com/manageleads) page and select the SMS icon.

Repeat the same steps as above.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FzodXaHsUhneV5MYSgTY7%2Fimage.png?alt=media&#x26;token=b1a155bd-4446-47ee-8cc2-0096f1fd34e3" alt=""><figcaption></figcaption></figure>

SMS  messages will appear appear in your Conversations Inbox and within the activity section of the contact.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FBFa6xoUhWIUMlZ7BnSYK%2Fimage.png?alt=media&#x26;token=ee374b6b-17d2-4edf-a3d6-c4c2239fc3eb" alt=""><figcaption></figcaption></figure>

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2F7Btc2EvQa9y3pCgMVy7m%2Fimage.png?alt=media&#x26;token=5a32c11f-a3d9-46ea-9eda-c0db761bd6dd" alt=""><figcaption></figcaption></figure>

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>​

Or visit our [YouTube Channel](https://www.youtube.com/@limecallgettingstarted/videos) for Supporting Videos


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