Virtual Phone Numbers
Buy or port business numbers, route them to people, teams or your AI, and text from them.
A virtual number is a phone number that belongs to your LimeCall account rather than to a handset. Nothing is plugged in anywhere. You decide what each number does, and you can change it whenever you like.
What you can do with one
Publish a local number in a city you have no office in.
Take a toll-free number so customers are not charged.
Route each number somewhere different — a person, a team, voicemail or your AI receptionist.
Send and receive SMS, where the number supports it.
Keep personal mobiles private while still taking business calls on them.
Give each campaign or region its own number and see which generates calls.
Getting a number
Two routes:
Buy one — pick from the catalogue and it is live in minutes. See Buy a number.
Bring your existing one — port it from your current provider, keeping the number your customers already know. Takes days to weeks. See Bring your number (porting).
Regulatory requirements
Many countries require a verified local address, and some require identity documents, before they will issue a number. This is telecoms regulation, not a LimeCall policy.
Start this early — approval can take several business days and is the usual reason a number takes longer than expected. See Addresses & verification.
Deciding who answers
Each number has a destination, set under Who answers your calls:
Team member
Rings one person.
Team
Rings a group.
Forward to a number
Rings an external number.
Voicemail
Straight to a greeting.
AI receptionist
Your AI answers, 24/7.
You can set a different destination for When busy. See Call forwarding & routing.