Addresses & verification
The regulatory documents some countries require before issuing a number.
Open Phone Numbers → Addresses and Phone Numbers → Verification.
Many countries will not issue a phone number without a verified address, and some require identity documents. This is telecoms regulation in the destination country, not a LimeCall policy, and LimeCall cannot waive it.
Addresses
Add the addresses you will register numbers against under the Addresses tab.
Requirements vary:
Any address
Some countries, minimal checks.
A local address in the country
Much of Europe.
A local address in the specific city or region
Where numbers are geographic.
Proof of address document
Several European countries.
A "local address" generally means a real place of business, and providing an address you have no connection to can mean losing the number and the account. If you have no presence in a country, a toll-free or non-geographic number is usually the legitimate route.
Verification
The Verification tab holds the document bundles regulators require. Depending on the country and number type you may need:
Proof of identity for the account holder — passport or national ID.
Proof of business — registration or incorporation certificate.
Proof of address — a recent utility bill or lease.
A declaration of intended use.
Getting documents accepted
Most rejections are avoidable:
Legible. Photograph in good light, flat, all four corners visible. Scans beat photos.
Current. Utility bills are usually required to be within the last three months.
Consistent. The name and address must match across every document and your account details.
Complete. Every page, including blank ones, where a multi-page document is requested.
Unedited. Do not crop, annotate or redact. Alterations cause rejection.
How long it takes
Usually a few business days. Some regulators take longer, and some require a physical letter.
Start before you need the number. Discovering a two-week verification the day a campaign launches is avoidable.
While you wait
The number is reserved. You are not billed for it until it is issued, and you cannot route calls to it yet.
Toll-free verification
US toll-free numbers have their own verification before they can send messages, separate from 10DLC. You submit details of your business and what you will send, and approval typically takes a few business days.
Until it passes, messages from a toll-free number are heavily filtered.
Keeping documents current
Some registrations must be renewed, and some regulators require you to notify them when your address changes. If your registered address is out of date, numbers can be suspended.
Review this whenever you move.
If something is rejected
You are told why. Fix the specific issue and resubmit — usually a clearer scan or a document within the date window. Repeated rejections of the same document without change do not succeed.
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