Bring your number (porting)

Move an existing number from another provider to LimeCall.

Open Phone Numbers → Bring your number.

Porting moves a number you already own to LimeCall, keeping the number your customers know.

Before you start

Do not cancel your existing service. This is the single most important rule of porting. A cancelled number is released back to the carrier and can no longer be ported — it is simply gone. Keep the old account active and paid until the port completes.

What you need

A recent bill from your current provider, showing the account number, the service address and the account holder's name exactly as they hold it.

The account number and PIN for the losing carrier. Many mobile carriers require a transfer PIN generated from your account.

Authorisation — a Letter of Authorisation, signed by the person named on the account.

Matching details. The name and address you give must match the losing carrier's records character for character. A mismatch is the most common cause of rejection — "Suite 4" against "Ste 4" is enough to fail.

Submit the request

1. Open Phone Numbers → Bring your number.
2. Enter the numbers to port.
3. Supply the account details and upload your bill and authorisation.
4. Submit.

How long it takes

Type	Typical
US/Canada local	2–4 weeks
US toll-free	2–4 weeks
UK geographic	2–4 weeks
Mobile numbers	Varies; often faster
Other countries	Varies considerably

Treat any date as provisional until the losing carrier confirms it.

If it is rejected

Rejections are common and usually clerical:

• Name or address does not match the carrier's records.
• Account number or PIN wrong.
• A pending order on the account at the losing carrier.
• The number is part of a bundle that must be split first.
• Outstanding balance on the account.

You will be told the reason. Correct it and resubmit — a rejection does not prevent a fresh attempt.

Partial ports

If you are porting some numbers from an account but not all, say so explicitly. Porting the main billing number of an account can disconnect the others.

On the day

Porting completes during a cutover window. There may be a short period where calls route unpredictably.

Plan for it: pick a quiet time of day, have a colleague available to test immediately, and do not port on the morning of a campaign launch.

After it completes

1. Configure who answers it — see Call forwarding & routing.
2. Test inbound calls and, if applicable, SMS.
3. Set caller ID — see Caller ID.
4. Then cancel the old service.

US numbers need separate carrier registration before they can send messages, even after porting. See US carrier registration (10DLC).