> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/getting-started/getting-started-for-agents/configure-virtual-number-if-assigned.md).

# Configure Virtual Number (If assigned)

This section covers how to configure your virtual number.

### **Important Information**

This section requires additional permission settings, if you cannot access, contact your Administrator. Your assigned virtual number will be configured for you.

Go to [Platform > Numbers](https://platform.limecall.com/numbers)

<figure><img src="/files/3ubqzFBbYiJv1QYwQjMl" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Q03PM17RDMrInUL9jJhX" alt=""><figcaption></figcaption></figure>

Configure all aspects of your virtual number with simple clicks including:

* Phone Menu&#x20;
* Phone Status&#x20;
* Call Recording&#x20;
* Users&#x20;
* Notes&#x20;
* Call Forwarding&#x20;
* Voicemail&#x20;
* IVR
* Greeting Messages&#x20;
* Business Hours&#x20;
* Auto Responses

To ensure Agents have permission to make and receive calls

Go to Manage Number > Add Users

Add specific Users to your virtual number

<figure><img src="/files/GXamWSblQ3fCZM0lQBGk" alt=""><figcaption></figcaption></figure>

Choose from where you wish calls to this virtual number are forwarded

<figure><img src="/files/xKaWJ9VziCzzqyx1BjhK" alt=""><figcaption></figcaption></figure>

You may have several virtual numbers for either departments, or various countries, with agents agent assigned to a specific number.

Each virtual number is managed separately, giving you complete flexibility and control!

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>​

Or visit our [YouTube Channel](https://www.youtube.com/@limecallgettingstarted/videos) for Supporting Videos