# Configure Virtual Number (If assigned)

This section covers how to configure your virtual number.

### **Important Information**

This section requires additional permission settings, if you cannot access, contact your Administrator. Your assigned virtual number will be configured for you.

Go to [Platform > Numbers](https://platform.limecall.com/numbers)

<figure><img src="/files/3ubqzFBbYiJv1QYwQjMl" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Q03PM17RDMrInUL9jJhX" alt=""><figcaption></figcaption></figure>

Configure all aspects of your virtual number with simple clicks including:

* Phone Menu&#x20;
* Phone Status&#x20;
* Call Recording&#x20;
* Users&#x20;
* Notes&#x20;
* Call Forwarding&#x20;
* Voicemail&#x20;
* IVR
* Greeting Messages&#x20;
* Business Hours&#x20;
* Auto Responses

To ensure Agents have permission to make and receive calls

Go to Manage Number > Add Users

Add specific Users to your virtual number

<figure><img src="/files/GXamWSblQ3fCZM0lQBGk" alt=""><figcaption></figcaption></figure>

Choose from where you wish calls to this virtual number are forwarded

<figure><img src="/files/xKaWJ9VziCzzqyx1BjhK" alt=""><figcaption></figcaption></figure>

You may have several virtual numbers for either departments, or various countries, with agents agent assigned to a specific number.

Each virtual number is managed separately, giving you complete flexibility and control!

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>​

Or visit our [YouTube Channel](https://www.youtube.com/@limecallgettingstarted/videos) for Supporting Videos


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```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

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