# Managing Leads

Log in to your [Agent Dashboard](https://dialer.limecall.com/)

The Agent Dashboard Homepage displays:

* **My Stats** - Agent's leads and scheduled calls
* **Lead Stats** - Pending, assigned and qualified leads
* **Call Stats** - Answered, outbound, missed and voicemails
* **Scheduled Calls** - Upcoming, past and cancelled

<figure><img src="/files/CzbrY4KAbCyeLxLrfjZz" alt=""><figcaption></figcaption></figure>

Select the 'Leads' button in the navigation bar.

Leads sections are:

* **Pending** - Leads that have yet to be assigned an owner.
* **Assigned** - Leads that have been assigned to a person or team.
* **Closed** - Leads that have been reviewed, actioned, and closed.
* **Mine** - Your leads
* **All** - All leads.

<figure><img src="/files/zyBzzXHNYdQWLXjRuh0Q" alt=""><figcaption></figcaption></figure>

Preview leads and use quick action buttons.

* **Send SMS** - Opens SMS box to send message&#x20;
* **Call** - Opens dialer, pre-populates number to initiate call
* **Callback** - To begin a CallBack
* **Schedule a Call** - Select a time and date to schedule a call with the lead
* **Delete** - To delete the lead

Other quick action buttons include:

* **Spam** - Marking a lead as spam with close the lead
* **Claim** - This will assign the lead to yourself
* **Transfer** - Choose a team member to handle the lead
* **Status** - Set the lead status to Pending, Assigned, Closed, Qualified

<figure><img src="/files/1aK39g9h8Fffzor78KeW" alt=""><figcaption></figcaption></figure>

Select the lead to open the lead in full view to.

You're able to mark the lead as good or bad fit.

View the number of times the lead has visited your site, number of leads, Callbacks and missed calls.

<figure><img src="/files/sdZbQ4qFOpYj3s9aXz9r" alt=""><figcaption></figcaption></figure>

Update the Owner, Lead Status, and Lead Interest.

<figure><img src="/files/dVsVaOG3Tk80UY1XfOQ6" alt=""><figcaption></figcaption></figure>

View all call and lead data, review and add notes, lead insights, settings and logs.

<figure><img src="/files/m4aH124Dudgs7OwdO3yQ" alt=""><figcaption></figcaption></figure>

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.limecall.com/agents-usage-guide/overview/agent-dashboard/managing-leads.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.