> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/agents-usage-guide/virtual-numbers/call-routing-and-ivr.md).

# Call Routing and IVR

Go to [Numbers](https://platform.limecall.com/numbers) and select **'Manage'**.

<figure><img src="/files/sgARSRlumaFMzWpjX8Qk" alt=""><figcaption></figcaption></figure>

Scroll to '**Where should we forward incoming calls?'**

Select from the following:

* Platform
* Team
* User
* Voicemail
* IVR

<figure><img src="/files/0SxGUW0hDP3sXdvdIqrC" alt=""><figcaption></figcaption></figure>

Using the drop down boxes, configure the route of calls.

<figure><img src="/files/e9xlUAaRbzoPlsNPKuuo" alt=""><figcaption></figcaption></figure>

Changes will automatically be updated and saved.

**Important Information**

This function is only available to **Admin Users**

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [**HERE**](https://www.youtube.com/@limecallgettingstarted)