Callback Automation Platform

What is Callback Automation?

LimeCall's Callback Automation feature allows callers to request a callback if they simply want to be called back at a more convenient time, the line is busy, or if there are no available agents to pick up their call.

Why should you use Callback Automation?

Implementing Callback Automation within your business will allow you to provide better service for your customers, and reduce the risk of losing valuable leads.

  • Highlights that customer convenience is a priority for your company

  • Customer experience at every touch point of their journey

  • It shows that you value your customer’s time

  • Ensures that your team provide knowledgeable, personalized service every time

Check out the stats!

  • 80% of customers felt more engaged with companies that offer callback

  • 63% of customers preferred a callback option to waiting on hold

  • 50% of customers expect their call to be returned within 30 minutes of requesting a callback

Case studies

The benefits!

  • Increased customer satisfaction

  • No more lost leads

  • Increase your team productivity

  • Monitor call statistics

Read more

How to get LimeCall's Callback Automation?

Go to Platform > Widget

Select 'Communication Channels'.

Turn on 'Call Back'

Customise your customer facing message, call to action button and enable pre-call form fields if required.

Visit LimeCall to connect instantly, or contact our Support Team via Live Chat or

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