Callback Automation Platform
Last updated
Last updated
LimeCall's Callback Automation feature allows callers to request a callback if they simply want to be called back at a more convenient time, the line is busy, or if there are no available agents to pick up their call.
Implementing Callback Automation within your business will allow you to provide better service for your customers, and reduce the risk of losing valuable leads.
Highlights that customer convenience is a priority for your company
Customer experience at every touch point of their journey
It shows that you value your customerâs time
Ensures that your team provide knowledgeable, personalized service every time
80% of customers felt more engaged with companies that offer callback
63% of customers preferred a callback option to waiting on hold
50% of customers expect their call to be returned within 30 minutes of requesting a callback
Increased customer satisfaction
No more lost leads
Increase your team productivity
Monitor call statistics
Go to Platform > Widget
Select 'Communication Channels'.
Turn on 'Call Back'
Customise your customer facing message, call to action button and enable pre-call form fields if required.
Visit LimeCall to connect instantly, or contact our Support Team via Live Chat or support@limecall.com
