Callback Automation Platform

What is Callback Automation?

LimeCall's Callback Automation feature allows callers to request a callback if they simply want to be called back at a more convenient time, the line is busy, or if there are no available agents to pick up their call.

Why should you use Callback Automation?

Implementing Callback Automation within your business will allow you to provide better service for your customers, and reduce the risk of losing valuable leads.

Highlights that customer convenience is a priority for your company
Customer experience at every touch point of their journey
It shows that you value your customer’s time
Ensures that your team provide knowledgeable, personalized service every time

Check out the stats!

80% of customers felt more engaged with companies that offer callback
63% of customers preferred a callback option to waiting on hold
50% of customers expect their call to be returned within 30 minutes of requesting a callback