# Callback Automation Platform

### **What is Callback Automation?**

LimeCall's Callback Automation feature allows callers to request a callback if they simply want to be called back at a more convenient time, the line is busy, or if there are no available agents to pick up their call.

### Why should you use **Callback Automation**? <a href="#h-why-should-you-use-callbacks" id="h-why-should-you-use-callbacks"></a>

Implementing Callback Automation within your business will allow you to provide better service for your customers, and reduce the risk of losing valuable leads.

* Highlights that customer convenience is a priority for your company
* Customer experience at every touch point of their journey
* It shows that you value your customer’s time
* Ensures that your team provide knowledgeable, personalized service every time

### Check out the stats! <a href="#h-callback-statistics" id="h-callback-statistics"></a>

* 80% of customers felt more engaged with companies that offer callback
* 63% of customers preferred a callback option to waiting on hold
* 50% of customers expect their call to be returned within 30 minutes of requesting a callback

### Case studies <a href="#h-callback-feature-case-studies" id="h-callback-feature-case-studies"></a>

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FJ9Sv1CXEDNfJLTU3Jwng%2Fimage.png?alt=media&#x26;token=43ca2f1a-7e4d-436b-ae61-2f99ecc34c17" alt=""><figcaption></figcaption></figure>

### The benefits! <a href="#h-increased-customer-satisfaction" id="h-increased-customer-satisfaction"></a>

* Increased customer satisfaction
* No more lost leads
* Increase your team productivity
* Monitor call statistics

[**Read more**](https://limecall.com/blog/lead-nuturing/)

### How to get LimeCall's Callback Automation? <a href="#h-callback-statistics" id="h-callback-statistics"></a>

Go to [Platform > Widget](https://platform.limecall.com/widgets)

Select 'Communication Channels'.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2Fb9BsKvkeOv2l8P8gFx0n%2Fimage.png?alt=media&#x26;token=cd82e9e1-db0e-419f-a358-d9288c83073f" alt=""><figcaption></figcaption></figure>

Turn on 'Call Back'

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FOM6jig1igeK5Hr5s3utY%2Fimage.png?alt=media&#x26;token=23e6f4b1-6a2c-443d-8575-ea5f6f308f8c" alt=""><figcaption></figcaption></figure>

Customise your customer facing message, call to action button and enable pre-call form fields if required.

Visit [LimeCall](https://limecall.com/) to connect instantly, or contact our Support Team via [Live Chat](https://limecall.com/) or <support@limecall.com>