# Widget web call not working

Here are the main issues that may cause your Web Call feature not work and how to resolve the issue.

Please check the following steps have been completed:

1. **Are Widget Web Calls enabled?**

To enable Web Calls go to[ Widgets > Communication Channels](https://platform.limecall.com/widgets)

<figure><img src="/files/eEJ1ktJEQV6qIZJj55Ix" alt=""><figcaption></figcaption></figure>

Scroll down to 'Web Calls' and ensure the option is 'ON'.

<figure><img src="/files/FGyIEj4r3BGn5HWi57Wr" alt=""><figcaption></figcaption></figure>

The updated settings will automatically save.

2. **Test your Web Call**

Now you have successfully enabled Web Calls, let's test it.

Click on the 'Test Widget' button, located in the top right of your page.

<figure><img src="/files/gEs7JBnF6augZ1A34B1G" alt=""><figcaption></figcaption></figure>

Your Test Widget page will open in a new tab.

In the right window, select the 'Smart' template.

Click on your Widget and thew instant Web Call will be initiated.

Test your Web Calls.

<figure><img src="/files/mGRhz3v7EInf0ZtkjnUL" alt=""><figcaption></figcaption></figure>

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)


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