> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/troubleshooting/troubleshooting-for-admins/widget-not-working.md).

# Widget not working

Here are the main issues that may cause your Widget not to work and how to resolve the issue.

Please check the following steps have been completed:

1. **Account Status** 

If your account is not Activated or Verified the widget will not be display. If your account has not been activated or verified by our team please contact us at <support@limecall.com>

2. **Trusted Domains**

Ensure the trusted domain is entered and identical to the address of the website you have installed the LimeCall widget on.

Go to [Widgets > Security](https://platform.limecall.com/widgets)

<figure><img src="https://downloads.intercomcdn.com/i/o/646685852/1851375f6cbd27f35bfac837/image.png" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/BdPqD8cnhpHQoFGsxEGf" alt=""><figcaption></figcaption></figure>

3. **LimeCall Code**

Ensure you have pasted the code correctly.

Go to [Settings > Install LimeCall on your website](https://platform.limecall.com/widgets)

<figure><img src="https://downloads.intercomcdn.com/i/o/646689387/d1fe1d5c8db524a19f1e7b6a/image.png" alt=""><figcaption></figcaption></figure>

Recopy the code using the 'Copy' icon.

In most cases the code should be inserted before closing tag \</body> in footer section of your site.

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)