> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/troubleshooting/troubleshooting-for-admins/callback-not-showing-on-widget.md).

# Callback not showing on widget

Here are the main issues that may cause your Callback feature not to be displayed and how to resolve the issue.

Please check the following steps have been completed:

1. **Are you using the correct Widget Template?**

The Widget has 3 templates, 'Classic', 'Smart' and 'Modern'.

Both  'Classic' and 'Modern' will allow Callback. 'Smart' will only display Click2Call.

Go to[ Widgets > Communication Channels](https://platform.limecall.com/widgets)

<figure><img src="/files/eEJ1ktJEQV6qIZJj55Ix" alt=""><figcaption></figcaption></figure>

Select either 'Classic' or 'Modern Template as shown.

<figure><img src="/files/ZEU5JpxrgrqiL5zrsIpg" alt=""><figcaption></figcaption></figure>

Scroll down to 'Callback' and ensure the option is 'ON'.

<figure><img src="/files/ickLeRexRXIOF2iQTtOR" alt=""><figcaption></figcaption></figure>

The updated settings will automatically save.

2. **Test your Callback**

Now you have successfully enabled Callback let's test it.

Click on the 'Test Widget' button, located in the top right of your page.

<figure><img src="/files/gEs7JBnF6augZ1A34B1G" alt=""><figcaption></figcaption></figure>

Your Test Widget page will open in a new tab.

Ensure the correct template is displayed in the window in the right.

Click on your Widget.&#x20;

The Callback feature will now be displayed.

<figure><img src="/files/mGRhz3v7EInf0ZtkjnUL" alt=""><figcaption></figcaption></figure>

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)

**Important Note**

If your visitors are from an unsupported country requesting a callback, or if you have installed LimeCall in an unsupported country, the requests will be sent to your email as a callback request, for you to manually call them back.

An automated callback or scheduled callback will not be triggered and there will be no SMS notifications for that as well.