> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/troubleshooting/troubleshooting-for-admins/unable-to-purchase-incoming-number.md).

# Unable to purchase incoming number

Here are the main issues that may prevent the purchase of an incoming number and how to resolve the issue.

1. **Account Status Verified**
2. **Trial Expired**
3. **Payment method not added / updated**

Please check the following steps have been completed:

1. **Account Status Verified**

If your trial or account is not Activated or Verified it will not work. 

Have you:

* Verified your email address?
* Verified your phone number?
* Received your verification call from our team? 

If your account has not been activated or verified by our team please contact us at <support@limecall.com>

2. **Trial Expired**

Your trial is valid for 14 days from the date of sign up. You will receive a notification via email when it expires.

3. **Payment method not added / updated**

Go to [Settings > Billing > Payment Methods](https://platform.limecall.com/settings/billing/payment_methods)

Here you can add / edit your existing payment method or add aditiional.

<figure><img src="/files/3BMwxADJYqyZ73KOihrw" alt=""><figcaption></figcaption></figure>

**Important Note**

Upgrade from your trial to add additional numbers.

Some countries will require additional verification documents to purchase.

If the issue is not resolved, please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)