Unable to make outgoing calls
Last updated
Last updated
Trying to make an outgoing call and having issues connecting?
Let's look at the possible reasons and ways to resolve the issue.
Sufficient Calling Credit
Country Whitelisting
Connection problems
System Status
Let's look into each possible solution:
Calling Credit
Ensure you have 'Calling Credit' on your account. Your account balance is displayed at the top of the screen as shown.
To add additional credit, simply top up your account at any time.
Go to Settings > Billing > Subscription > Add Credit
Has the country you are attempting to call been 'Whitelisted'?
Most major countries will automatically be whitelisted:
Here is a list of those countries:
United States US (+1)
United Kingdom GB (+44)
Thailand TH (+66)
Singapore SG (+65)
Poland PL (+48)
Philippines PH (+63)
Netherlands NL (+31)
India IN (+91)
Hong Kong HK (+852)
Germany DE (+49)
France FR (+33)
Finland FI (+358)
Egypt EG (+20)
Canada CA (+1)
Austria AT (+43)
Australia AU (+61)
If you require additional countries to be whitelisted, please contact our team at support@limecall.com where will will advise and support.
Connection problems
As a VOIP phone, LimeCall requires a strong internet connection, either WiFi or data, to work properly. If you do not have a reliable connection, you may not be able to make outgoing calls. In this case, we recommend that you switch to another internet source (e.g. from WiFi to data or vice versa)
if you are using WiFi, reset your router.
It is also possible that a third-party extension, firewall or VPN is blocking your connection. Try disabling them to see if this fixes the problem.
You can easily determine if a connection issue is causing your problem by checking your call logs in another the LimeCall Dialer on another device.
You can check to see if the failed outgoing call was registered in the web or desktop app. If you do not see a call log history, there is a connection problem that is preventing you from making a call.
If you see a call log history, the problem is elsewhere. The destination you are calling is busy or unavailable Although we do our best to display error messages as to why a call is failing, sometimes we do not receive an error message from the other provider.
In these cases, it is possible that the number is unavailable or temporarily unable to take calls. It is also possible that the destination has blocked your number.
If you can only call some numbers but not all, the cause of the problem is probably the number you are calling. Please check the number and make sure it is reachable before calling again.
System Status
While it's unusual, if we are having trouble connecting outgoing calls to some or all carriers, we'll let you know right away.
You can also view all historical incidents on our status page.
If you need any further assistance please contact our Support Team via Live Chat or support@limecall.com
Watch our each step of our Quick Tutorial HERE
