# Receiving Callbacks

Let's take a look at how to manage incoming calls.

Incoming calls will appear and ring on your screen.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FgqyodVzi9anta94J3RGM%2Fimage.png?alt=media&#x26;token=2a390905-a090-4731-9b78-8b415bbd1e2c" alt=""><figcaption></figcaption></figure>

Accept the call using the button.

Whilst connected to the call, you can update caller information, add tags and notes.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2Fb2dC3tOZbt3uD86XIJK7%2Fimage.png?alt=media&#x26;token=3cb63ff1-607a-43c9-b28e-4cf53037fac8" alt=""><figcaption></figcaption></figure>

View lead insights&#x20;

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FkM4hLXTieQFNYMvmNR6K%2Fimage.png?alt=media&#x26;token=569a8d6e-3918-41ce-ad35-3e6d9b86cf40" alt=""><figcaption></figcaption></figure>

Allowing you to capture all relevant data and information in real time.

To end the call, click the red 'End Call' button.

Once the call has ended, a Call Summary window will appear.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FzlwfZTbTezSPHpw5bYhR%2Fimage.png?alt=media&#x26;token=bde39a48-0578-4772-ad14-098c3cb242b3" alt=""><figcaption></figcaption></figure>

Here you can assign the lead to a user or team, score the lead, mark their interest, update the outcome of the call, and add further notes.

The call will be logged on your [Leads](https://platform.limecall.com/manageleads) page

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FIbTzwtVr7kPCHXXRZ5Ys%2Fimage.png?alt=media&#x26;token=78847c45-b153-4406-90dd-269cfae2b3d2" alt=""><figcaption></figcaption></figure>

There are several 'quick action' buttons where you can:

* Assign the lead to a user or team
* Set the qualification status
* View call info
* Review call recording
* Add tags
* Assign a lead status&#x20;

You can also delete, call or send SMS.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FSWOEHMPifF9xkJ6PhJmf%2Fimage.png?alt=media&#x26;token=c588ec8f-c0c9-49e2-9af9-828cedad32f6" alt=""><figcaption></figcaption></figure>

Select the **Lead ID** to open a preview screen.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2FwZu3ZjZthvnht2w5yaye%2Fimage.png?alt=media&#x26;token=c1e989db-c337-41ed-bf9b-cc671ac88a7d" alt=""><figcaption></figcaption></figure>

Lead Preview allows users to manage all aspects of the lead.

Quick action buttons to

* Callback via another device
* Call
* SMS

Manage and qualify the lead

View all Lead information, lead data, insights, activities, and timeline.

<figure><img src="https://732292675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvkR-7gabveArf5he5P%2Fuploads%2F3NCAvVZrnqhhCRKrtEIj%2Fimage.png?alt=media&#x26;token=ddf56567-f4a3-41c8-b1e4-1e6d153d41d1" alt=""><figcaption></figcaption></figure>

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>​

Or visit our [YouTube Channel](https://www.youtube.com/@limecallgettingstarted/videos) for Supporting Videos