> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/agents-usage-guide/receiving-callbacks.md).

# Receiving Callbacks

Let's take a look at how to manage incoming calls.

Incoming calls will appear and ring on your screen.

<figure><img src="/files/4VVWboMNItRGLhJiXaHK" alt=""><figcaption></figcaption></figure>

Accept the call using the button.

Whilst connected to the call, you can update caller information, add tags and notes.

<figure><img src="/files/8VMyJ8Jx2my1NLgnKkZT" alt=""><figcaption></figcaption></figure>

View lead insights&#x20;

<figure><img src="/files/R4zXg0qWlSNXFDXfvSEh" alt=""><figcaption></figcaption></figure>

Allowing you to capture all relevant data and information in real time.

To end the call, click the red 'End Call' button.

Once the call has ended, a Call Summary window will appear.

<figure><img src="/files/layvz7atFGff7JsVctBA" alt=""><figcaption></figcaption></figure>

Here you can assign the lead to a user or team, score the lead, mark their interest, update the outcome of the call, and add further notes.

The call will be logged on your [Leads](https://platform.limecall.com/manageleads) page

<figure><img src="/files/gMyOtxJVmNtd6l8p8xAq" alt=""><figcaption></figcaption></figure>

There are several 'quick action' buttons where you can:

* Assign the lead to a user or team
* Set the qualification status
* View call info
* Review call recording
* Add tags
* Assign a lead status&#x20;

You can also delete, call or send SMS.

<figure><img src="/files/LwqetZ70638jElnNQBEn" alt=""><figcaption></figcaption></figure>

Select the **Lead ID** to open a preview screen.

<figure><img src="/files/erW9Wyd9ykDadOQ5ILsa" alt=""><figcaption></figcaption></figure>

Lead Preview allows users to manage all aspects of the lead.

Quick action buttons to

* Callback via another device
* Call
* SMS

Manage and qualify the lead

View all Lead information, lead data, insights, activities, and timeline.

<figure><img src="/files/H265YFo8lP8ZV42e7F7Y" alt=""><figcaption></figcaption></figure>

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>​

Or visit our [YouTube Channel](https://www.youtube.com/@limecallgettingstarted/videos) for Supporting Videos