# Making calls from your Agent Dashboard

Log in to your [Agent Dashboard](https://dialer.limecall.com/)

**Placing a direct call**

Select the 'open dialer' icon.

<figure><img src="/files/s1ru61yLuXcwVIlIvQzo" alt=""><figcaption></figcaption></figure>

The dialer will appear.

Enter the number you wish to call, select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.

Press the call button to begin the call.

<figure><img src="/files/gdUKZ9f9Xayl6uJPEa3o" alt=""><figcaption></figcaption></figure>

**Callback**

Select the 'Callback' icon.

<figure><img src="/files/ITRWYDHNNg2qXmskTJDL" alt=""><figcaption></figcaption></figure>

First, we'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called directly from your virtual number.

<figure><img src="/files/WBEeKzXrNBbHUOroussF" alt=""><figcaption></figcaption></figure>

Enter the team members number you wish to initiate the callback from, enter the customer's number, and press 'proceed'.

Your call will be connected within 20 seconds.

**Calling a Contact or Lead**

Select the 'Leads' icon from the navigation bar

<figure><img src="/files/EWK4Dc0VbpmqXN1Z739L" alt=""><figcaption></figcaption></figure>

Select either Call or Callback.

<figure><img src="/files/KtHzvPXtjlkpqQfoo30I" alt=""><figcaption></figcaption></figure>

The dialer will appear with the lead phone number pre-populated.

Select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.

Press the call button to begin the call.

<figure><img src="/files/CtQg43d9iiYUz3iHVTFS" alt=""><figcaption></figcaption></figure>

**Important Information**

Ensure you have Credit on your account to make calls.

If you need any further assistance please contact our Support Team via Live Chat or <support@limecall.com>

Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.limecall.com/agents-usage-guide/making-calls/making-calls-from-your-agent-dashboard.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.