> For the complete documentation index, see [llms.txt](https://docs.limecall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limecall.com/agents-usage-guide/making-calls/making-calls-from-your-agent-dashboard.md).
# Making calls from your Agent Dashboard
Log in to your [Agent Dashboard](https://dialer.limecall.com/)
**Placing a direct call**
Select the 'open dialer' icon.
The dialer will appear.
Enter the number you wish to call, select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.
Press the call button to begin the call.
**Callback**
Select the 'Callback' icon.
First, we'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called directly from your virtual number.
Enter the team members number you wish to initiate the callback from, enter the customer's number, and press 'proceed'.
Your call will be connected within 20 seconds.
**Calling a Contact or Lead**
Select the 'Leads' icon from the navigation bar
Select either Call or Callback.
The dialer will appear with the lead phone number pre-populated.
Select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.
Press the call button to begin the call.
**Important Information**
Ensure you have Credit on your account to make calls.
If you need any further assistance please contact our Support Team via Live Chat or
Watch our each step of our Quick Tutorial [HERE](https://www.youtube.com/@limecallgettingstarted)
---
# Agent Instructions
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